TESTIMONIALS

The PSI Mission

At Protective Systems, our goal is to make a positive difference to the comfort, safety and security of our neighbors’ homes and businesses in Western Washington.

The PSI Promise

Through outstanding service, innovative products and customer dedication, we promise to make our valued neighbors feel safer at home and at work.

The PSI Value

One of PSI’s greatest sources of satisfaction is doing the best job possible for our customers. If you’ve worked with PSI and would like to provide a testimonial, we’d love to hear from you!

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“Protective Systems Inc. recently installed a security system for a large apartment complex for us and we were quite impressed. The camera wiring was completed quickly and detailed, so the wires were discrete and not exposed. The camera technology consisted of high quality indoor/outdoor cameras, that all connect to home base DVR where I was able to view all of them on a monitor. The best part of the process was Kim the owner and his team were very personal and professional. Kim was always available for me to call if I had any question or issues and he would send out a technician whenever I needed. I highly recommend Protective Services, they definitely exceeded my expectations.”
—Blake S, Business Owner

“Thank you PSI! The technician was very professional and so helpful when he came out to my house to fix the door. Not only was he polite and very knowledgeable, he answered all my questions and even gave extra suggestions on some additional security options, which I really appreciated. I am very happy to know that we can rely on such good people for our home security. As a stay-at-home mom with little ones, its very important to me. I just wanted to make sure you know how appreciative I am of William’s timeliness and level of professionalism. I might be calling back soon to have William come out and give us a remote alarm thing for our car. Thank you so much!”
—Meghan, Homeowner

“I do not consider myself an ‘easy customer’ when it comes to home security as I consider aspects to be over-priced in some instances and I tend to scrutinize and analyze offers very carefully. Nonetheless, home security is pretty much a necessity. To compound this propensity to examine was also the problem of being ‘behind the curve’ as far as many changes to home security since my last upgrade. I considered offers from cable companies to other home security companies as well as general catching up on the technology. In addition, there was ample opportunity for self installation of some systems as well. In researching the various options, I asked many questions from potential providers along the way. Ultimately, I decided to go with Protective Systems based on dependability, flexibility and price. For my particular situation it seemed the best option as I already had an existing system with Protective Systems, which needed updating or replacing altogether. Two other factors were also important: customer service based on previous experience and dealing with a local, non-mega business with straight-forward billing procedures. Thank you Protective Systems, for meeting all of my criteria.”
—Marie, Homeowner

“I want to THANK YOU VERY MUCH for your care about our family and for being very efficient taking care of all the details to make our security system work. My husband and I are very impressed with your dedication and kindness, always available for us, and most especial for going for the extra mile to make sure we are safe and happy.”
—The Miquel Family, Homeowners

“Thanks for sending Rob out today. Just wanted to let you know that he not only did a great job, but he also displayed great customer service while he was on site. Much appreciated.”
—Jason Stanley, Operations Manager, Aboda

“Just wanted to let you know how pleased I was with Rob’s work and what a pleasure it’s been to work with your company! We were going to stay with ADT because we thought it would be the simplest option – turned out to be a nightmare where they kept escalating the cost of adding a sensor, and then their technician came out and refused to work because it was “much harder” than he anticipated. They wanted to charge me an additional $140/hour plus other costs for them to pull the wire through the conduit because their installation cost didn’t include any “wire pulling”. I’m so glad to be with PSI, a real company that values customer service, and for an exceptionally reasonable price as well!! Thanks again.”
—Dave Waring, Homeowner

“I want you to know what a superb job your company did in installing my security system and intercom. This wasn’t the usual order as we were working with an old system and there were unexpected, huge challenges along the way. I was impressed that PSI stayed with the original bid, even though installation went way over, and work didn’t end until everything functioned perfectly. This job says a lot about your high ethics in running an outstanding company that cares about excellence in service and complete customer satisfaction. Please use me as a reference for anyone considering using PSI–I can’t recommend you more highly. Thanks so much. It was a pleasure working with you.”
—Debbie Blethen, Homeowner

“I just wanted to thank you for the wonderful service you have provided me over the past 25 years. How many houses has it been? At least 4, if not 5, as well as my corporate office. Your staff has always been efficient and professional. On the recent hook-up in Redmond, I would especially like to compliment Boyd. It is a very small patio home and there is not a lot of storage space. He had to get into some tight areas (like the crawl space) and had to move a lot of things to get there. I expected to come home to a mess, but everything was put back the way he found it (if not better!) Thank you.”
—Susan E. Carroll, Executive VP, Westar Insurance Managers, Inc.

“My husband and I wanted to take the time to let you know of the great experience we had with the installation of our alarm system. The entire experience was first class, from your complimentary phone call, to Ms. Nightingale’s professionalism, all the way down to the two installers Rob and Boyd who came to our home. They were so courteous, knowledgeable and informative. We suggested to all the businesses that we deal with on a daily basis that they should take some notes from you. Not only did we appreciate the experience, we will spread positive word of mouth on behalf of your company. Thanks again for showing excellence, many companies only ‘talk the talk.’ In our opinion, Protective Systems Inc. ‘walks the walk’ better than most. Excellent job!”
—Queenie Baker and Mickey Richardson, South Cove Ventures

“I want to send a note of appreciation for your services to our company. It’s been a pleasure working with you through the years on new security and fire installations and subsequent monitoring. As owners, as well as managers, of our commercial properties, your services have taken good care of us.”
—Jay Blasingame, VP, SEBCO, Inc.

“Kim, I would like to personally thank you for a job ‘well done’. In this day and age not many folks thank a vender; expecting the work to be as contracted for. However, in the case of the ‘Lang Building’ and the Redmond Fire ‘Code Issues’, of which there are more than can be counted, a letter is the least that I can do to thank you for overcoming the many obstacles to get your fire alarm system in place in the 80,000 sq. ft. facility. Your pricing is competitive, your workmanship excellent and you completed the job on time. Again, my thanks, and a hearty ‘well done!'”
—Mike McEniry, Project Manager, RBB Building Project

“Well done, well done, well done! As it goes; a person installs a Security System AFTER they have been broken into and had valuables stolen! That, of course, is exactly what we did. I must say, the system you installed seems to be very user-friendly as we have 60 individual codes for 60 different people and so far, knock on wood, no false alarms. You came in under budget and installation was in a record amount of time. You honor your word and commitments and this makes it easy to recommend you to any other Windermere Real Estate office or any other business for that matter. I do know this alarm system makes everyone feel safer and is a clear demonstration of how Windermere Real Estate values our customers (our agents) and staff. Hopefully, the window stickers, strobe light, and visible key pad will deter any further attempts at break ins or robberies.”
—Jim Diggs, Managing Broker, Windermere Real Estate, Puyallup

“I wanted to give you feedback on your installation of our security system. First of all, the system is working well and as you had described prior to the installation. But of particular note, is that while the labor associated with the installation was significantly more than you had estimated, the job was finished professionally and without any discussion of additional costs to us. In addition, Carol and I appreciated your practical approach for what was appropriate for our circumstances as opposed to trying to “upsell” us into something we didn’t need. We appreciate your work and your honesty and would gladly recommend you to others.”
—Bruce Hosford, Homeowner

“Protective Systems was contracted to install the security and fire systems for the Hosford residence. Boyd, with Protective Systems spent two weeks installing the system. Although the installation time took a bit longer than expected due to the size of the project, the quoted price for labor and installation was not affected. Boyd, Kim and Protective Systems were very responsive from the beginning, with the proposal, to the end of the project. They responded well to all special requests, always presented themselves in a professional manner, and explained knowledgably any questions that were asked. I would highly recommend Protective Systems for anyone considering the installation of a security or fire system.”
—Chip Handewith, Estate Manager, Hosford Residence

“You were so kind to get me scheduled for a consultation with your technician so quickly. I wanted to let you know that your technician was very nice and seemed to know his stuff very well. My friend was there with me and she has ADT. She is used to having a box mounted on the outside of the window and door frames whereas your guy said he mounts everything inside the window frame so you don’t even know it is there. I thought that was awesome. The whole system looks superior to ADT’s and I was very impressed. Thank you for your time.”
—Cristy Blankenship, Homeowner

“Please allow me to take a moment of your time to make you aware that we recently signed with Protective Systems, Inc. to monitor our fire alarm system in our studios. In our search for a new monitoring company, we discovered PSI to be very honest and trustworthy. We did not find that with other companies. PSI knows that we are a nonprofit and did their best to get us the lowest monthly price for monitoring our system. I can honestly say that they saved us one-half off from the second lowest bid we received. In addition, they donated some equipment and gave us the rest at cost. They also donated the several hours that it took to install the equipment. I learned more than I ever wanted to about know about fire alarm systems and had been somewhat frightened about what we were going to have to do according to some of the other bidding companies. Mr. Kim Proctor, owner of Protective Systems, Inc., took a great deal of time to answer all my questions after speaking with the Fire Marshall in Renton about our building. Then he put me in contact with the Fire Marshall to verify that what he was offering to do for us was all that needed to be done. If you are in the market for a security or fire alarm monitoring system in your home or business, please give this company a chance to bid on it. I guarantee you won’t be sorry you did.”
—Stacy Szehner, Administrator, Evergreen City Ballet

“Seattle Caviar has been pleased with the service provided by PSI for the past five years. However, the work done by Boyd during our annual service check and subsequent addition to our security system was outstanding. It is a pleasure to be working with a company that values our business, provides great service and has efficient and skilled employees. Thank you for keeping our business secure and our system up to date. We look forward to working with PSI for all our security needs now and in the years to come. Please send us more information about the temperature monitoring system for our caviar vault.”
—Dale Sherrow, President, Seattle Caviar Company

“I researched this before we installed an alarm system a few months ago. The big companies (Brinks, ADT) seem to have a lower initial cost, but the monthly charges are higher. Also, their equipment is “locked”, so you can’t change companies without paying a fee. We ended up going with a local company called Protective Systems. It was more up front, the monthly costs are lower, and the service has been top-notch. No break-ins so far to test them on, however.”
—Scott J., Homeowner

“Just a short note to thank you for the replacement of our entire alarm system under your maintenance agreement. It’s not often when the labor and materials are completely taken care of under an agreement, especially when our old system had been in place for so many years. Keep up the good customer service, an increasing rarity these days. Thanks again!”
—Dave Martin, Homeowner

“PSI has been protecting our family and home for over 32 years. Needless to say we are very satified with the protection and service PSI gives us.”
—John Feltis, Homeowner

“Originally I was concerned about false alarms because we are dealing with 345 people in 9 offices with people coming and going at all hours of the day and night. This has proved not to be a problem. The systems are well designed, competitively priced and service is excellent. I am pleased to recommend PSI.”
—Rick Menti, Partner and Owner, Windermere Real Estate Offices

“The burglary at my house was NOT successful (thanks to your alarm!!) but they did successfully rob my neighbor about an hour before they got to my house. In fact, I learned that there have been LOTS of break-ins in the last 3 months in my neighborhood. Please thank everyone at PSI for saving my house! ”
—Mary Lively, Homeowner